How to change a mail address of a customer?

Changing a user’s email address in MeasureX requires a short manual process to ensure that all existing data (miners, balance, contracts, and history) remains intact.

Please follow the steps below carefully.

Overview

To change a user’s email address:

1. The customer must first create a new account using the new email address. An admin then swaps the email addresses between the old and new accounts in the Admin Area.
2. This process ensures the existing account data is preserved and correctly reassigned.

Step-by-Step Instructions

Step 1: Customer Creates a New Account

The customer needs to sign up with the new email address they want to use at:

[Your Company].measurex.io (Sign Up)

At this stage:

• The new account will be empty 
• No miners, balance, or history are assigned yet

Step 2: Update the Email Address of the Existing Account

1. Go to the Admin Area 
2. Open the customer account that currently contains all miners, balance, and data (the account with the old email address) 
3. In the User Information section, change the email address to the new email address 
4. Save the changes

This assigns the existing account data to the new email address.

Step 3: Update the Email Address of the Newly Created Account

1. Open the newly created account (from Step 1) 
2. Change its email address to the old email address 
3. Save the changes

This ensures that:

• The account with data is linked to the new email address 
• The empty account is linked to the old email address

Result

After completing these steps:

• The customer logs in using the new email address 
• All miners, balance, contracts, and history remain fully available 

• The account with the old email address exists but contains no data

  No data is lost during this process.

Important Notes

• This process must be performed by an admin 
• Both email changes are required to avoid duplicate email conflicts 
• Always verify the email addresses before saving changes

Need Help?

If you are unsure or encounter any issues during this process, please contact the MeasureX support team for assistance. Create new Request